Neşem Gülen

In the first year of her university life, she was introduced to Turkish Airlines' part-time employment program for students studying at universities where education is conducted in foreign languages. Aviation had always been one of her dream industries. She submitted her application, successfully passed the examinations, and thus began her aviation journey that would span many years. After working part-time for two years, she transitioned into a permanent, full-time role within Turkish Airlines. Upon graduating from Istanbul University, her passion for learning and self-development never waned. During this time, she also completed the Public Relations and Business Administration departments at Anadolu University. She did not view her education merely as obtaining diplomas; she made learning new things and improving herself an integral part of her life. For 31 years within Turkish Airlines, she served across numerous domestic and international units. Throughout this long journey, strong communication, a solution-oriented approach, and guest satisfaction became the cornerstones of her professional life. By blending the knowledge and experience she acquired over the years with interpersonal relations, she built an extensive expertise in the aviation sector. After 31 years, she retired from Turkish Airlines. However, her love for aviation and dedication to work life prevailed, and she could only bear retirement for a single month. Evidently, stepping away from aircraft and passengers all at once after 31 years was not quite possible. She has always held a deep love for animals and nature, placing great value on kindness, solidarity, trust, and human connections in every facet of her life. It was at this very juncture that her path crossed with our company, which shares the same values, combines professionalism with team spirit, and embraces a guest-focused service approach. From day one, she felt like part of a large family. As of February 2025, she began channelling her years of aviation experience into our guests' journeys. She takes immense pleasure in providing support throughout flight procedures, sharing her expertise, and making people's travels smoother and more enjoyable. Despite all the years that have passed, she has never lost her enthusiasm for helping people and being part of a wonderful journey.